Support

CONTACT US

Email support@lumoai.ie. From inside the app, Profile → Help → Email support fills in your app version and build for you, which is the quickest way for us to find the problem.

Beta testers can also take a screenshot in the app and tap Share Beta Feedback in TestFlight.

SUBSCRIPTIONS

Subscriptions are billed by the App Store. Manage or cancel yours on your iPhone in Settings → your name → Subscriptions, or from Profile → Subscription in Lumo.

Deleting the app, or your Lumo account, does not cancel a subscription. Refunds for App Store purchases are decided by Apple at reportaproblem.apple.com — see the Refund Policy.

DELETE YOUR ACCOUNT

In the app, go to Profile → Settings → Delete Account. Your account and everything in it are permanently erased after a 30-day grace period; sign back in during that window to cancel the deletion.

If you can no longer sign in, email support@lumoai.ie from the address on your account and we will delete it for you.